Category Archives: People

“Four reasons to quit your job” (& a fifth to find and keep a good one)

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This is Jack & Suzy Welch’s “Four reasons to quit your job”.

It makes interesting reading.

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I would add a fifth, perhaps even simpler thought, by just reversing the point. We want to achieve, and keep, a job that helps us address the one fundamental question, which I call “the positioning question”:

“Who do we want to be, and, most importantly, for whom? Whose needs we want to address in what we do everyday?”

This, we know, will relate ever more to “people”. We want to keep a job where we address the needs of people we like, as this will, almost inevitably, turn out to make us happy.

Good luck with that.

Tommaso Arenare

http://www.twitter.com/tommaso_arenare

How a few weeks of vacation can turn into greater long-term happiness & focus

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For many of us, August is a time for some rest, time to cast off.

How about making good use of those few weeks? How can we use our break in order to benefit the most and return to our daily work re-energised, happier and able to connect better and more wisely?

IMG_1728 Here, I want to focus on a few things that can stimulate our thinking and increase our focus (and happiness) once we’re back to our daily work after the break:

  • Think “people”, not “activities” or “things”: as we spend time to re-assess what we do and how we do it, the summer break gives us a wonderful opportunity to re-think our lives in terms of “people“, not “things”. It’s not what we do that matters the most. Rather, it’s whose needs we address, who we do what we do with. “It’s Not the How or the What but the Who“, as Claudio Fernández-Aráoz’s most recent book summarises so well.
  • Re-think our connections and make a list of people that inspire us the most: I often enjoy discussing with my guests about this and ask them: “How many people have you known, in your life?”. Answers to that vary from “A few dozen” to the bravest, who dare say “Maybe a thousand?” Reality, though, is a lot more. Most of us highly underestimate the value of relationship and connection. Someone living their life in professional services, since their mid thirties, is more likely to have known, in the broadest sense of the meaning, between four and in some cases as many as ten thousand people (think about all the people we’ve known during our school life, then the university, then our colleagues at work…). CEOs of large companies have known several tens of thousands of people. We live a life of overexposure to connecting, not the opposite. Hence, we need to sharpen the focus:“How many, of those thousand people, are those I like, those who can inspire me, those I find satisfaction in connecting with?” Let’s write those few names (10 to 20) down, on a piece of paper, in a moment of rest.
  • Act on this list and those people, connect with them, let them know they inspire us (and we care): that much smaller and more precious list is a starting point for greater focus (and happiness) in our daily life.  I want these people to know they are on my list. These are people I want to connect with regularly, people whose advice and inspiration I want and need to seek regularly, as soon as the break ends if not now. The few weeks of our summer break can thus open up an entirely new element, which we’ve kept unconscious for so long.

People, not what we do, will make us happy. If these few weeks of vacation help us realise this, they can highly increase our long-term happiness and improve self-awareness for many years to come.

 

 

Tommaso Arenare

www.twitter.com/tommaso_arenare

A quick thought on People and Purpose

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A great  piece, by @TonySchwartz, about “What Gets You Up in the Morning?”, focuses on building our life full of “purpose”. It asks a challenging open question, with a comment:

So why are you doing what you’re doing? Few of us have ever been encouraged to ask that question. Why not make it the new mantra in your life – a question to which you return, over and over, as a compass for making better choices.

“What makes our life full of purpose?” is as good an open question as we can get.

People, not what we do, is my answer. Better, “Invest in connecting with people we like”, is my answer.

The following are just three steps in a journey towards relationships that are most likely to bear fruit:

1. connecting through someone we trust: a good starting point is when we connect with someone through someone else we trust and who likes them. If this is the case, this opens up the possibility of building a new and fruitful relationship which will give excellent results and satisfaction over time;

2. listening to others effectively: this requires us to be able to listen to our counterpart, leaving proper room for them to express their needs and feeling. This is lot more difficult than in the previous case. Our ability to listen can be practised and trained but it requires time, effort and willingness. Not least, we are exposed to the risk of making significant mistakes;

3. listening to ourselves effectively: the whole thing boils down, in the end, to a more general, and much more difficult point: learning how to listen to ourselves and understanding whom we like.

What we need is self-awareness, the ability to look deeply inside ourselves. Identifying fears, emotions, what and whom we love, what and whom we like and what and whom we don’t. This can only be earned individually, through our own introspective work over time.

Tommaso Arenare

Three steps in our journey towards building fruitful relationships

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In her thought-provoking “For a Career that Lasts, Build Real Relationships” Harvard Business Review post, Whitney Johnson made the following comment (emphasis is mine):

As we connect and collaborate, give and take, we are evolving, emerging stronger and more capable. … as we invest in connecting, … we’ll be reminded that people are not only a precious commodity, they are a renewable resource.

I favour the concept of “Invest in connecting” strongly. #ConnectingWisely has been one of my favourite Twitter hashtags for long now. How do we select, amongst the thousand people we’ve known in our life, those that we like, those who can inspire us, those we find satisfaction in connecting with?

I had already written about writing those few names (10 to 20) down, in a moment of rest.
Whitney posted a stimulating reply to this point of view and a question to her Twitter audience:

This is about the very concept of identifying people we like and being open to the fact that everyone we meet might turn into a fruitful relationship, as long as we pay attention in choosing.

The following are just three steps in a journey towards relationships that are most likely to bear fruit:

  • connecting through someone we trust: a good starting point is when we connect with someone through someone else we trust and who likes them. People may ask to see me as they seek advice, or want to share advice, as well as thoughts and opportunities, as a result of someone else we trust who addressed them to me. In other words, someone else has acted as indirect builder of a bridge of trust towards us. Most often, this gives more than a reasonable chance that the relationship of trust we enjoy with that former person can easily be transferred to the latter person. If this is the case, this opens up the possibility of building a new and fruitful relationship which will give excellent results and satisfaction over time;
  • listening to others effectively: alternatively, we might have good feelings about people we’ve met, for what they have said, for what we have listened from them. This is more difficult, as there is no bridge-building of trust. Moreover, this requires us to be able to listen to our counterpart, leaving proper room for them to express their needs and feeling. This is lot more difficult than in the previous case. Our ability to listen can be practised and trained but it requires time, effort and willingness. Not least, we are exposed to the risk of making significant mistakes;
  • listening to ourselves effectively: the whole thing boils down, in the end, to a more general, and much more difficult point: learning how to listen to ourselves and understanding whom we like. What we need is self-awareness, the ability to look deeply inside ourselves, even before than into the other person. Identifying fears, emotions, what and whom we love, what and whom we like and what and whom we don’t. This can only be earned individually, through our own introspective work over time.

In all cases, cultivating and building fruitful relationships requires a combination of leveraging on existing trust, as well as on the ability to listen to others, and finally, but most importantly, the ability of listening to ourselves and to whom makes us happy.

Tommaso Arenare

How about a coffee together?

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Shall we meet for a coffee? Or for lunch, even?

So many times are we all faced with those questions. In my profession, as a management consultant focusing on leadership, board and executive search, selecting how to allocate one’s time is a daily as well as a lifetime priority.

I find reading Sarah Peck extremely inspiring. This has been since the first time I came across one of her posts, several months ago. Her “itstartswith.com” is home to a number of very thorough and thought-provoking thoughts. One of Ms Peck’s recent posts, when she first tweeted it, sounded as follows:

Her argument: if I say “yes” to all the requests to meet up face to face, this will disrupt my time, making it hard for me to do what I like. Her argument continued, as follows:

I’d much rather do a phone call. 15-20 minutes, tell me what you need, let’s jam while I walk to my next destination. Better yet, send me all the research you’ve done in an email, let me skim it, and specify exactly what you want in clear language and how I can help you. If you tell me what to do, I can help.

My immediate reaction was agreement with how Ms Peck described the challenge (how do I say “no” when needed), in combination with a radically different additional point: more than just learning how to say “no”, our real challenge is learning when and how to say “yes” to that coffee.

Face to face interaction can be so much more effective in establishing trust and building relationship. This, however, on condition that we connect with people wisely. Hence, in a number of occasions, a face to face coffee would end up to be so much more fruitful than a 20 minute call or an email. The tricky aspect, though, is how to detect those instances. I have already written separately that someone living their life in professional services, since their mid thirties, is more likely to have known, in the broadest sense of the meaning, between four and in some cases as many as ten thousand people (think about all the people you’ve known during your school life, then the university, then your colleagues at work…). We live a life of overexposure to connecting, not the opposite.

Let me share three thoughts about how I try to decide when it’s time for that coffee:

  • We might have connected with those people asking for a coffee, as it happens most often, through someone else we trust and who likes them. People may ask to see me as they seek advice, or want to share advice, as well as thoughts and opportunities, as a result of someone else we trust who addressed them to me. In other words, someone else has acted as indirect builder of a bridge of trust towards us. Most often, this gives more than a reasonable chance that the relationship of trust we enjoy with that former person can easily be transferred to the latter person asking for a coffee. If this is the case, this opens up the possibility of building a new and fruitful relationship which will give excellent results and satisfaction over time. Hence, let’s find proper quality time and have that coffee;
  • Alternatively, we might have good feelings about them, for what they have said, for what we have listened from them. This is more difficult, as there is no bridge-building of trust. Moreover, this requires us to be able to listen to our counterpart, leaving proper room for them to express their needs and feeling. This is lot more difficult than in the previous case. Our ability to listen can be practised and trained but it requires time, effort and willingness. Not least, we are exposed to the risk of making significant mistakes;
  • Finally, though, there’s a more general, and much more difficult point. How good are we at listening to ourselves and understanding whom we like? What we need is full awareness of what and whom we like and what and whom we don’t. This may require a thorough introspection, years of psychoanalytical work or else. I have written a number of times about how we need to increase awareness of our choices and our inner feelings. This can only be earned individually, through our own introspective work over time.

In all cases, there’s a combination of leveraging on existing trust, as well as on the ability to listen to others, and finally, but most importantly, the ability of listening to ourselves and to whom makes us happy.

There’s a lot, indeed, before sharing that coffee.

Tommaso Arenare

Wrong brain, wrong education and that little nudge to help

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As a fact, in the US listed companies, about 15 board members out of 100 are women.

As another fact, the US has historically rewarded merit and competencies more than many other countries.

How can then happen that in selecting people, one of life’s most crucial choices, we are so biased as to unconsciously neglect merit and competencies?

Breaking the impasse is possible, if we try to tweak some consequences of two unconscious biases through a little nudge.

Similarity bias happens when we select people that are more similar to us, as opposed to people who appear more different. Evolution has fostered this trait, as a key manner to survive ever since the difficult times when we would live in the savannah, trying to escape from animals and all sorts of dangers.

We have the wrong brain and the wrong education. When making people decisions, we fall pray into a series of unconscious psychological biases, such as surrounding ourselves with similar people with whom we feel naturally comfortable. Many of these biases were very effective for our primitive ancestors, but they are no longer useful for building great teams which require complementary and highly sophisticated skills.

Claudio Fernández-Aráoz, Author of Great PeopleDecisions, 2007

A “similarity bias” results when individuals are more likely to imitate cultural models that are perceived as being similar to the individual, based on specific traits (such, for instance, age, gender, geographical location and so on…).

Similarity bias is even enhanced by our other bias, which we call snap judgement, whereby we unconsciously make up our mind on someone during the first milliseconds after we meet. I have separately written about the many benefits of overcoming snap judgements.

The combination of snap judgements and similarity biases is the one reason why gender diversity (but also age diversity, geographic diversity and possibly many other aspects of diversity) is so difficult to happen without a little nudge (such as that of a proper law).

That little nudge lets us overcome unconscious fears, to the advantage of merit, competencies and corporate governance.

Tommaso Arenare

Snap judgements, the Savannah and that “reply” button we hit too quickly

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This is about identifying and avoiding wrong judgements we make as a result of an unconscious bias, dating back to millennia ago.

Such as when we say…

How come I was so wrong in assessing him when we first met?

Or even:

I wish I had waited a bit longer before replying to that email…

These and similar questions and observations come across so very often, when I talk with people about mistakes we make when we interact with people, select them or react to them.

Humanity is thought to have taken its modern form some 200,000 years ago. Back then,  when we used to live in the Savannah, in small closely knit family groups, most of our key decisions where about a “Fight or Flight” dilemma, when we would face dangerous animals or other dangerous human beings and we had to decide, in as little time as possible, if the best way to save our life was to fight or flight away.

A snap judgement, as the word implies, is our habit to make a decision about people, or reacting to people, unconsciously, in a matter of very few seconds (I would better say milliseconds) after we meet with that someone or we face a situation we consider as a challenge. A snap judgement is a very precious and important habit, which we have developed over many millennia. Over time, though, it has become highly dangerous if we can’t identify and address it properly.

We can change this to our benefit.

Let’s remeber that our brain has largely remained the same, after millennia of evolution. It’s the same brain which helped our ancestors make the right “Fight or Flight” decisions.

Think about today, though: our immediate reaction to that bad email we’ve received, or to that difficult situation we had to face during a meeting, or many similar situations, they all bring our brain back to the Savannah and our fight for survival.

But now we know.

We know that’s exactly when we need to acknowledge our inner feeling of fear, pause and take the time to decide differently. This may require, for example, postponing our decision to the next day, or perhaps involving a friend or colleague we like in re-assessing the elements with us, before we decide.

All of this can be far better than a snap judgement.

Let’s think about it next time we make a judgement about someone we meet or when we decide how to respond to a challenge we face, or when we select leaders for our organisation, as well as when we choose friends or partners in our daily life.

Yet, we may just need some extra time.

That little extra time will result into us reacting more effectively to challenges or selecting better, more talented people, who complement us and bring the added value of difference and diversity, as well as the benefit of far greater personal satisfaction.

Tommaso Arenare

 
 

My next move, through Black Swans and Obliquity

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What do you think I can do next? What “career move” do you recommend? How can I land that fantastic CEO job at company (or bank) XYZ?

Again, those are some of the questions I am faced with daily.

As simple as they are, they cannot be answered seriously.

Let’s see how we can take a different angle, open up a different perspective, by combining a few separate thoughts: that of a “Black Swan“, that of “Obliquity“, and that of a “much smaller, yet more precious list” I have discussed separately.

Black Swans (…) are large-scale unpredictable and irregular events of massive consequence—unpredicted by a certain observer.

Nassim N. Taleb, “Antifragile, Things that Gain from Disorder, Prologue, 2012.

Black Swans can be negative as well as thy can be positive. Limiting the exposure to negative Black Swans and increasing our exposure to positive Black Swans is the challenge, then.

John Kay describes obliquity as follows:

If you want to go in one direction, the best route may involve going in another. This is the concept of ‘obliquity’: paradoxical as it sounds, many goals are more likely to be achieved when pursued indirectly. Whether overcoming geographical obstacles, winning decisive battles or meeting sales targets, history shows us that oblique approaches are the most successful, especially in difficult terrain.

Obliquity implies that future opportunities can best be pursued indirectly. Black Swans imply that the only safe thing we know about our next move is that we don’t know what it is going to be.

Remember, though, that people, not what we do, will make us happy. Finding people we like, people who inspire, is therefore as unpredictable and as uncertain as the combination of Black Swans and Obliquity. Yet, finding and nurturing relationships will give us pleasure, stimulate our thinking, open up endless possibilities.

Hence, that “much smaller and more precious list“, our path to connecting wisely, is our way forward. The wiser we are in connecting with people we like, the more will we be exposed to positive (and oblique) Black Swans. That person we like, whom we regularly talk to, seek advice and inspiration from, at a given, unexpected moment will come out with that fantastic thought, with that inspiring question, which will lead to our next opportunity, perhaps to our next job.

There’s no predictable limit to the power of relationship, the power of connecting wisely.

Tommaso Arenare

www.twitter.com/tommaso_arenare